Privacy Policy
Your Data, Your Trust
We are committed to protecting your privacy and ensuring the security of your personal information. Learn how we collect, use, and safeguard your data.
Last updated: January 21, 2026
1. Information We Collect
We collect information you provide directly to us, such as when you:
- Create an account or profile
- Make a purchase or request a quote
- Contact us for support or inquiries
- Subscribe to our newsletter
- Participate in surveys or promotions
The types of information we may collect include:
- Name, email address, and contact information
- Billing and shipping addresses
- Payment information (processed securely through third-party providers)
- Account credentials and preferences
- Communication history and support requests
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments and questions
- Send marketing communications (with your consent)
- Monitor and analyze trends and usage
- Detect, investigate, and prevent security incidents
3. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except:
- With your explicit consent
- To trusted service providers who assist us in operating our website and conducting our business
- When required by law or to protect our rights and safety
- In connection with a business transfer or acquisition
4. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL encryption for data transmission
- Secure servers and databases
- Regular security audits and updates
- Access controls and authentication
- Employee training on data protection
5. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and advertisements
- Improve website functionality and performance
You can control cookie settings through your browser preferences.
6. Your Rights
You have the right to:
- Access and update your personal information
- Request deletion of your data
- Opt-out of marketing communications
- Request data portability
- Withdraw consent for data processing
To exercise these rights, please contact us using the information provided below.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Improve our services and user experience
8. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.
9. Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this privacy policy or our data practices, please contact us:
Email: info@tulimasolar.com
Phone: +256 0800 388883
Address: P.O. Box 124454, Kampala, Uganda
Questions About Your Privacy?
We're here to help. Contact our privacy team for any questions or concerns about how we handle your data.